{"id":2814,"date":"2022-03-21T13:31:08","date_gmt":"2022-03-21T12:31:08","guid":{"rendered":"https:\/\/kjoe.dk\/terms-and-conditions\/"},"modified":"2025-05-22T13:46:15","modified_gmt":"2025-05-22T11:46:15","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/kjoe.dk\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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SHIPPING & DELIVERY TIME<\/strong><\/p>\n\n

Shipping<\/strong>
Delivery time for DAO is 2-4 business days depending on where in the country you live.<\/p>\n\n

If you choose DAOshop and do not pick it up within 14 days, it will be returned to KJ\u00d8 ApS. If this happens, you will be liable for new postage in case you still want the product. <\/p>\n\n

    \n
  • KJ\u00d8 ApS reserves the right to a longer delivery time under circumstances beyond our control. For example, delays in the distribution network, strikes, operational errors, force majeure and other unforeseen events. <\/li>\n<\/ul>\n\n

    ADVICE<\/strong><\/p>\n\n

    Order confirmation<\/strong>
    After your purchase you will receive an order confirmation via email. You are responsible for checking that the address information and order content is correct. If the order confirmation has not been received within 30 minutes of completing the purchase, please contact KJ\u00d8 ApS via our e-mail: info@kjoe.dk. <\/p>\n\n

    Delivery notification<\/strong>
    When the package is registered and ready for delivery, you will be notified by email. If you have not received a notification within 2 business days from the order date, the customer must contact KJ\u00d8 ApS immediately. <\/p>\n\n

    Parcel<\/strong>
    The customer will be notified when the parcel can be picked up at the delivery point. The recipient must identify themselves when picking up the parcel. <\/p>\n\n

    Delivery to your home<\/strong>
    If the package cannot be delivered to the customer’s address, it will be sent to the nearest post office and the customer will be notified. The recipient must be able to identify themselves upon delivery. <\/p>\n\n

    PAYMENT METHOD<\/strong><\/p>\n\n

    Payment by invoice<\/strong>
    The customer’s payment will be deducted directly after confirmation and payment of the order. We do not charge any invoicing fees. Your order can only be shipped once your purchase is finalized on the website. <\/p>\n\n

    You will automatically receive an invoice for your purchase. The invoice is sent by email. <\/p>\n\n

    Payment:<\/strong>
    You can pay with the following solutions:
    Credit card
    Google- and Apple pay<\/p>\n

    <\/p>\n\n

    DATA PROTECTION<\/strong><\/p>\n\n

    We process your personal data primarily to fulfill our obligations in the best possible way. Our starting point is not to process more personal data than necessary for each individual purpose and we always strive to use the least sensitive data possible. <\/p>\n\n

    Your personal data is necessary to provide you with good service, information and follow-up of purchases. We may also need your personal data to comply with applicable laws and regulations and to conduct customer and market research. <\/p>\n\n

    CUSTOMER SAFETY<\/strong><\/p>\n\n

    Open purchase and right of withdrawal<\/strong>
    As a customer, by law you always have a 14-day right of withdrawal from the time you receive the goods, or in the case of partial deliveries on the same order from the time you receive the last part of the order. However, for health and hygiene reasons, the right of withdrawal only applies if the seal or seal on the packaging is intact when returning KJ\u00d8. The right of withdrawal also does not apply to products with short or expired date marking. <\/p>\n\n

    How to exercise the right of withdrawal<\/strong>
    In order to exercise the right of withdrawal, you must inform KJ\u00d8 ApS by email: info@kjoe.dk before the deadline expires and before the goods are returned. Return freight is paid by the customer. The goods must be returned in their original condition and original packaging, and a copy of the delivery note or invoice in which the customer clearly states which goods are being returned must be attached. If the products have not arrived at KJ\u00d8 ApS within 14 days of an objection, the purchase is considered accepted. <\/p>\n\n

    Refund to the customer<\/strong>
    KJ\u00d8 ApS will refund the purchase price no later than 14 days after receipt of the customer’s claim to use the right of withdrawal, but no earlier than after the item has been received by the company or that you, as a customer, have provided proof that it has been returned. Refunds will be made using the same payment method that you used for the purchase, unless otherwise agreed. <\/p>\n\n

    Complaints<\/strong>
    Complaints must be made as soon as errors are discovered. If the package is damaged, the complaint must be made immediately to KJ\u00d8 ApS. Contact KJ\u00d8 ApS before returning the goods. In the event of an approved complaint, KJ\u00d8 ApS is responsible for shipping and return shipping. The right of complaint ceases, according to law, 2 years after receipt of the goods, or after the expiration date has passed, which for Kj\u00f8s products is 6 months. <\/p>\n\n

    TERMS OF PURCHASE<\/strong><\/p>\n\n

    Sales<\/strong>
    All online sales are made via our website www.kj\u00f8.dk (alternatively www.kjoe.dk). Our products can be found via our SoMe: Facebook and Instagram, where you are also welcome to contact us.<\/p>\n\n

    KJ\u00d8 can also be found in various stores in S\u00f8nderborg Municipality.<\/p>\n\n

    The list of stores is continuously updated and can be found on our SoMe.<\/p>\n\n

    All prices are inclusive of VAT, 25%.<\/p>\n\n

    To shop at KJ\u00d8 ApS, the customer must be of legal age or have their parents’ permission to order. Customers who order to another person and\/or delivery address are always legally responsible. All product images should be seen as illustrations and KJ\u00d8 ApS cannot guarantee that they are manufactured accurately in terms of appearance and shape as our products are handmade and packed by weight, not sizes. <\/p>\n\n

    Uncollected shipments<\/strong>
    If the customer does not pick up their order within the specified transit time, the customer will be charged for costs related to return shipping to our warehouse. Our delivery costs for uncollected parcels are 100 SEK per postal parcel. These costs are deducted from the purchase price when the amount is refunded or adjusted, the new invoice is sent to the customer’s email. <\/p>\n\n

    New delivery<\/strong>
    If the customer wants a new delivery of a shipment that has been returned to KJ\u00d8 ApS, DKK 100 will be charged. contact KJ\u00d8 ApS regarding new delivery. New delivery can be paid by debit\/credit card. <\/p>\n\n

    Credit information<\/strong>
    KJ\u00d8 ApS has the right to take credit information about the customer.<\/p>\n\n

    In case of suspected fraud<\/strong>
    In case of suspected fraud or intentional fraud, we reserve the right to cancel your order without notice. Fraud, e.g. false orders, will be reported to the police with immediate effect. <\/p>\n\n

    Cookies<\/strong>
    This website contains so-called cookies. A cookie is a small text file that is stored on your computer and contains information. There are two types of cookies. One type stores a file permanently on your computer. <\/p>\n\n

    The second type of cookies are called session cookies. During the time you are on a page, this cookie is sent between your computer and the server to link information such as which login you use. Session cookies are not permanently stored on your computer but disappear when you close your browser. All modern browsers support cookies. Your browser must be configured to accept cookies, otherwise the website will not function properly. <\/p>\n\n

    Buy<\/strong>
    By registering a completed order, you have read and accepted the above terms and conditions. We reserve the right to change these terms at any time. You are responsible for keeping up to date with the above conditions. <\/p>\n\n

    MAJOR FORCE<\/strong><\/p>\n\n

    KJ\u00d8 ApS reserves the right that the delivery time may take longer in the event of, for example, operational errors, strikes, Force Majeure or delays in the freight company’s distribution network and other unforeseen events that KJ\u00d8 ApS has no control over.<\/p>\n\n

    <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    SHIPPING & DELIVERY TIME ShippingDelivery time for DAO is 2-4 business days depending on where in the country you live. If you choose DAOshop and do not pick it up within 14 days, it will be returned to KJ\u00d8 ApS. If this happens, you will be liable for new postage in case you still want […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2814","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"\nTerms and conditions | KJ\u00d8<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kjoe.dk\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions | KJ\u00d8\" \/>\n<meta property=\"og:description\" content=\"SHIPPING & DELIVERY TIME ShippingDelivery time for DAO is 2-4 business days depending on where in the country you live. 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